Motorist Assistance is Available

It’s getting cold out there, which can put additional stress on your car battery. While there’s never a good time for a battery to fail, know that UK students and staff have motorist assistance services available through UK Transportation Services.

Transportation Services offers free on-campus battery jumpstarts for all UK parking permit holders, as well as UK HealthCare patients and their visitors. This service is available 24 hours a day, seven days a week.

This benefit came in handy recently for Melissa Stewart’s daughter, Madeline. Madeline is a UK student who returned to her vehicle in late October to find that her battery had failed and her car wouldn’t start.

“My daughter's car battery died in the Blue Lot,” said Stewart. “I wanted to send a ‘thank you’ to both the person who took our call and called dispatch for us and the employee who responded. Both were so kind, and the response was very quick.”

In addition to battery jumpstarts, a variety of other motorist assistance services are available at a discounted price both on and off campus.

Available Services:

• Flat-Tire Changes
• Off-Campus Battery Jumpstarts
• Vehicle Towing
• Vehicle Lock-Out Services
• Out of Fuel Assistance (standard rate plus the cost of fuel) 

Transportation Services contracts with Lexington-based Roberts Heavy Duty Towing & Recovery for these discounted vehicle services.

If you’re a UK parking permit holder and run into issues anywhere within Fayette County, you can take advantage of all the above services for $59 if they’re provided within New Circle Road and $59 plus $3.50 per mile if provided outside of New Circle Road.

To be eligible for the UK discount, the contractor may ask for your valid UK parking permit number prior to providing the service. For your convenience, tow truck drivers accept cash, check, or credit cards at the scene.
 
How to Request Assistance:
Please use the below contact information, which is also conveniently located on the reverse side of your parking permit:

• During regular office hours -- 7:30 a.m. to 5 p.m. Monday through Friday -- call 859-257-5757 for assistance.
• After business hours, on weekends, and on holidays call Roberts Heavy Duty Towing & Recovery at 859-231-0197.